BusIndia.com | BI Reward points

You are in this tier

Gain 1000 points to attain this

Gain 2000 points to attain this

What is BI Reward Program?

BI Rewards is free reward program accessible for the benefit Busindia.com patrons. When a patron of BusInidia.com books a valid travel ticket, hotels or taxi, they are awarded BusIndia.com Reward points.

How do I become BI Member?

By registering in Busindia.com or with your First Booking in Busindia.com

Category / Brand / Order of BI Member?

Blue Member - Registering in Busindia.com or with your First Booking in Busindia.com 0-999 reward points.
Silver Member – On acquiring 1000 reward points or more reward points.
Gold Member - On acquiring 2000 or more reward points.

How do I Attain a higher Membership Rewards?

To move up to the next membership order you need to earn required number of BI Rewards Points during validity period.

On accumulating 1000 reward points in a year, you will attain Silver Membership. You need to earn 1000 reward points thereafter in a year to retain your Silver membership.
On accumulating 2000 reward points in a year, you will attain Gold Membership. Thereafter you need to earn 2000 reward points in a year to retain your Gold membership.

What are the Benefits of each of the different membership under BI Rewards?

Benefits	Blue	Silver	Gold
BI Rewards Points on every booking with Busindia.com
Higher Value for Reward points	For every ₹100 worth of bookings you earn 10 BI reward Points	For every ₹100 worth of bookings you earn 11 BI reward Points	For every ₹100 worth of bookings you earn 12.5 BI reward Points

* BI Reward points earned based on STU Basic fare only.

* BI Reward points will be credited after journey completed.

How do I Earn Reward Points under BI Rewards?

BI Rewards can be earned when a customer books Bus Tickets, Hotels, Taxi through Busindia.com or engages in any other Busindia.com activities.

What is Bonus Point and how can I earn them under BI Rewards?

On registering in Busindia.com you earn free 50 BI Reward Points.

How many Reward Points will I earn on each booking under BI Rewards?

10 BI Reward Points per ₹100 spent on all Bus booking
10 BI Reward Points per ₹100 spent on all Hotel booking
10 BI Reward Points per ₹100 spent on all Taxi booking

What is the value of Reward points earned under BI rewards?

10 BI Reward Points = 20 Paise

How do I redeem my reward points earned under BI Rewards?

You can redeem earned BI rewards on booking done on Bus tickets, Hotel bookings and Taxi in Busindia.com.

What happens to my Reward Points if I cancel a booking made using Reward Points Under BI Rewards?

If you cancel your booking made using your Reward Points, the same will be credited back to your account within 48 to 72 hours.

Do my Reward Points earned though BI Rewards expire?

Yes, BI Reward Points have a lifetime of one years from the date of credit into the Member’s account.

Where can I see my BI Reward Points balance?

To view your Reward Points balance:

Click the BI Rewards tab and "Sign In".
Your available Reward Points will displayed on the BI Account Summary Page.

Terms and conditions

Definitions

In these terms and conditions, terms used are defined below unless the context specifies otherwise:

"Member" means customer registered in 'BI Rewards'.
"Membership" means membership of 'BI Rewards' program.
"Membership Tier" refers to the tier level in BI Rewards designated to a Member based on applicable qualification criteria
"BI Rewards" means the loyalty program of Busindia.com, "Reward Points" means the points issued by Busindia.com.
"Bonus Points" means the additional points issued by Busindia.com.
"BI Rewards Card" or "Membership Card" means the membership card for BI Rewards issued by Busindia.com to a Member, wherever applicable
BI Rewards Membership account means the account in which a member can check details of his tier & points, personal details, booking history as well as personalized offers. He would also have option to earn and redeem points.
“B2C” means only those customers who made bookings for themselves or for friends and family. Travel agents or travel coordinators or corporate help desk will not be considered under the category of B2C customers.
" Category / Brand / Order Validity" means the number of months for which the tier is valid from the month of registration or from the month of upgrade.

General Conditions

In these terms and conditions, terms used are defined below unless the context specifies otherwise:

BI rewards program structure, benefits and terms and conditions in this format are valid from 26^th March, 2015 onwards.
Membership in to BI Rewards Program is voluntary.
The members should be above the age of 18 and eligible as per the rules laid down by business. These rules are subject to change.
The membership in its current format is applicable for transaction at www.Busindia.com, India site only.
BI Rewards membership has lifetime validity unless terminated in terms thereof.
BI Rewards membership and Reward Points are non-transferable except as specified in these terms and conditions.
BI Rewards at all times remains the property of Busindia.com, which reserves the right at any time in its absolute discretion and without giving notice to such member to withdraw the membership and benefits arising from it.
BI Rewards program and terms thereof may be modified at the sole discretion of Busindia.com without prior intimation to the member.
Busindia.com shall not be liable in the event it fails to fulfill any of its obligations under this agreement due to flood, earthquake, storm, cyclone or any other acts of god of similar nature, war strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control.
A waiver of any of the terms and conditions by Busindia.com shall not be deemed to be a continuing waiver, but shall apply solely to the instances to which the waiver is directed.
All claims and disputes arising under the terms and conditions should be notified to Busindia.com within 45 days post travel end date after which no member shall have any claim against Busindia.com.
Busindia.com reserves the right to change, at any time, these terms and conditions, features and benefits offered on BI Rewards.
Busindia.com shall have the right to transfer, assign and sell in any manner, in whole or in part, BI Rewards to any third party of its choice without reference or intimation to the members.
Busindia.com shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of the BI Rewards Program or any of its facilities, benefits or arrangements which are made available to the BI Rewards Members. The BI Rewards Program may be modified at the sole discretion of Busindia.com from time to time without any intimation to the BI Rewards Member.
BI Rewards Member grants his/her consents to Busindia.com creating, storing, maintaining and updating the BI Rewards Member's data. Such data shall include membership data (like name, address, telephone number, mobile number, date of birth, areas of interest, preferences etc. as provided by the BI Rewards Member), usage data (including without limitation, transactions and Reward Points accrued, etc.), and data concerning contacts with Busindia.com (including without limitation, enquiry regarding membership) for the purpose of providing relevant information, personalized offers and customer services to the BI Rewards Member in connection with the Program.
All data relating to the BI Rewards Members shall be protected and used by Busindia.com only in the manner indicated in Busindia.com's Privacy Policy mentioned at the www.Busindia.com
The Member solicits and authorizes Busindia.com to contact him by voice call, sms and/ or email for the purpose of this BI Rewards programme. The Member hereby unconditionally consents that such contact by Busindia.com is
(a) upon the request and authorization of the Member,
(b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and
(c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The Member will indemnify Busindia.com against all types of losses and damages incurred by Busindia.com due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the Member on Busindia.com with respect to the intimations mentioned above or due to a wrong number or email id being provided by the Member for any reason whatsoever.
Busindia.com may change any of the terms and conditions of their business at any time without notice to the BI Rewards Member. Busindia.com is not responsible for informing BI Rewards Members of any such changes.
Busindia.com shall not be liable to any BI Rewards Member or his/her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with Busindia.com, including the functioning of the helpline and/or provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by the negligence or otherwise, and whether Busindia.com a have any control over the circumstances giving rise to the claim or not.
In case of bookings where payment is done through combination of Cash + Rewards Points, cancellation penalty will be deducted on priority basis first from Cash and then from Rewards Points.
All benefits and special privileges offered under BI Rewards membership are restricted only to B2C customers. Any claim made by customer other than B2C will not be considered valid. Travel agents or travel coordinators or corporate help desk are not eligible for any benefits (earning of points, benefits, special privileges, bonus points, gift vouchers etc.) of BI Rewards.

Enrolment

It is the customers responsibility to share the correct communication details with Busindia.com at the time of enrolling into the program or signing up for his account in Busindia.com.
Members are required to inform all material changes to Busindia.com immediately.
Busindia.com reserves the right to offer BI Rewards membership to any customer as it may deem fit.
Membership to BI Rewards is at the sole discretion of Busindia.com and it may refuse membership to any applicant without assigning any reasons.

Account activation

Account activation is a one-time activity. Busindia.com will credit points to all members only if member's account is active.
Members can activate account anytime by logging into Busindia.com using their registered email id.
All members will be given 90 days window starting from booking date to activate account, post which rewards points earned against booking will expire.
Account activation process is applicable to all bookings created on or after 26^th March, 2015.

Reward Points Accrual

The member agrees that by quoting his/her membership detail to Busindia.com, he/she has read and understood the prevailing terms and conditions of BI Rewards. Member also confirms that he/she is bound by such terms and conditions and voluntarily agrees to pay all specified charges.
Members can accrue Reward Points through a transaction with Busindia.com for the purchase of selected products and/or services paid by any mode of payment agreed upon by the Busindia.com.
All Reward Points on the BI Rewards Member’s transactions shall be credited to the Member Account within 3 working days after travel end date or checkout, wherever applicable.
Customer will not be entitled to earn any reward points where the payment is made by COD or EMI mode.
The method of earning Reward Points from Busindia.com is subject to change from time to time.
Reward Points are granted in whole number. Customers will not be awarded Reward Points in fractions. Reward Points will get rounded off to the nearest whole number.
Reward Points are valid for a period of three years from the date of credit into the BI Rewards Member’s account.
In the event of the member not using his/her BI Rewards membership to accumulate and/ or redeem Reward Points for a continuous period of 24 months (2 years), the accumulated Reward Points and the BI Rewards membership account will expire. All points accumulated on such accounts and lying unused at the time of expiry shall lapse.
Reward Points from the member’s account cannot be pooled or combined with the Reward Points of another member’s account.
Complaints on Reward Points not credited to account will be entertained only if the date of travel is not older than 45 working days. The BI Rewards member must provide proof of transaction as required by Busindia.com to register any Reward Points dispute.
Only one type of benefit can be availed in a single transaction, either travel agent benefits, corporate benefits or loyalty program benefit
In case of flights cancellation directly with airline, the credited reward points will be deducted by Busindia.com from customer’s account. In case the customer utilized the credited reward points (in partial or full), equivalent amount will be deducted from the refund amount.
Reward Points can be earned on purchase of following travel products from Busindia.com:
From online website of Busindia.com, www.busindia.com
All Bus Booking
All Hotel Booking
All Taxi Booking
The member should be above the age of 18 and eligible as per the rules laid down by business for redemption process. These rules are subject to change.

Membership upgrade

Only points earned in Busindia.com from 26^th March, 2015. onwards will be considered for membership upgrade
Only points earned on Busindia.com products and Bonus points earned through Busindia.com Portal will be considered for tier upgrade
Promotional points earned through special promotions run by Busindia.com or will not be considered for tier upgrade
Busindia.com will check Membership retention criteria only at the end of Membership validity time period. For example customer upgraded to Gold tier on 15^th March 2015, Busindia.com will check whether customer has retained tier or not only on 15^th March 2015.

Reward Points Redemption

Reward Points can be redeemed on purchase of following travel products from Busindia.com:
From online website of www.Busindia.com

All Bus Booking
All Hotel Booking
All Taxi Booking

From India Busindia.com mobile app
All Bus Booking
All Hotel Booking
All Taxi Booking

In the event of a dispute between Busindia.com and member on the redeemed item, the decision of Busindia.com shall be deemed as final and binding
BI Rewards Members may not rely upon the continued availability of any rewards or award level
Busindia.com does not accept liability for damage to persons or property whatsoever caused in relation to rewards redeemed by BI Rewards Members in the Program
To activate redemption, customer must update his/her Date of Birth in his/her account Bonus Points
Bonus points will be awarded to customers only after completion of Registering In Busindia.com Portal.
The year timeframe of bonus points eligibility start from the date of joining of the customers
In case of partial cancellation of booking, only that part of travel which is completed will be considered to check the eligibility criteria of Reward points allocation
Customer acknowledges that as this offer is complementary, no service deficiency claims or compensation claims shall be maintainable against Busindia.com
Busindia.com reserves the right to withdraw/amend/modify the offer at any time without prior notice.
Busindia.com is the sole authority for interpretation of these terms.

Termination

At no time Reward Points will be credited to or rewards request be issued to, purchased by, or sold to any person other than the BI Rewards Member. The Member acknowledges that no claims on wrongful transfer of points shall be maintainable against Busindia.com. Any such Reward Points or requests for rewards are void. Any person who commits such acts is liable for damages, litigation and related costs to Busindia.com, which reserves the right, to terminate the BI Rewards membership or deactivate such transferor’s BI Rewards Membership Account.
BI Rewards Member may terminate his/her BI Rewards membership by calling BI Rewards priority service and requesting for termination. The member should provide the required credentials vis-à-vis customer information already provided by the BI Rewards member.
Misuse of BI Rewards card or the membership benefits may result in termination of the membership or withdrawal of benefits at the sole discretion of Busindia.com.
Disqualification of a BI Rewards Member, arising out of his/her misconduct, fraud and misuse of rewards or acts in a manner inconsistent with any central/state/local laws, statutes or ordinances, may result in immediate termination of BI Rewards membership and cancellation of all Reward Points and rewards. Any BI Rewards Member so disqualified shall not be entitled to redeem his Reward Points after such disqualification.
Busindia.com reserves the right to terminate the Program, by giving 30 working days’ notice to all BI Rewards Members.
Upon the death of a member, his/her BI Rewards membership account will be closed and all outstanding Reward Points will lapse.